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Customer Experience Manager

BUBBLE | Customer Experience Manager

About Bubble:

BUBBLE is health food paradise: an online marketplace that hosts the best healthiest foods from around the US. Our community-driven marketplace is built for the hungry by the hungry-- who also happen to be healthy.

Our team prides itself on providing an environment that encourages learning and growth, giving you the opportunity to lead your own projects and take pride in the work you do. We're constantly looking for chances to create a more inclusive, fun, collaborative, and effective work environment.

Position Overview:

As a Customer Experience Manager at Bubble, you will run point as the lead of Bubble’s customer communications. At Bubble, it is in our nature to go the extra mile to provide an unparalleled customer experience. We work hard to build trust with our customers and ensure we are delivering on our mission to provide ultimate shopping clarity and ease. In this role you will grow, develop, and enhance Bubble’s customer relationships through top knotch and timely problem solving.

Being self-motivated, results-focused, creative, professional, and positive are qualities we as a team hold as a common thread. Accountability, integrity, attention to detail, and a keen ability to prioritize and juggle multiple tasks while working independently are required for this position.

What you can expect day-to-day:

  • Oversee day-to-day management of customer relationships through email interactions.

  • Monitor and resolve customer inquiries and issues through creative problem solving and superb communication.

  • Keep a pulse on customer sentiments, monitoring and identifying key themes in customer feedback, and regularly sharing updates internally.

  • Attend Bubble hosted events and speak with prospective and current customers.

  • Proactively suggest ways to enhance our products, client communications, and/or operations based on client feedback, and work cross-functionally to drive improvements. 

Qualifications

  • Proven success in similar working role with 3+ years experience

  • Excited and eager to deliver best-in-class, white glove service

  • Excellent communication, organizational and follow-up skills

  • Calm and action-oriented under pressure

  • Ability to multi-task, prioritize and manage time effectively

  • Deep Interest in the food, wellness and e-commerce space

  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm

  • Ability to operate with a sense of urgency and coordinate within the Bubble team and external partner teams to execute plans and meet deadlines is critical

  • Strategic and analytical thinker with a deep understanding of the Bubble brand to strategically evaluate growth to identify marketing synergies

  • Strong problem solving, relationship management, planning, negotiation, communication and analytical skills

  • Ability to work independently and with a team

Benefits:

  • Opportunity to start ground level with the founding team

  • A dynamic, ambitious and fun work environment

  • Competitive medical, dental, and vision benefits  

  • Snacks on snacks on snacks-- we wouldn’t be in the food business without healthy food around 100% of the time

Please email Hello@getintothebubble.com with your CV if interested in the position!